FREQUENTLY ASKED QUESTIONS
📦 Shipping
When will my order ship?
All orders will be shipped within 1-4 business days from your order date.
Expected Shipping Times
- 1-4 business days for Canada orders
- 4-14 business days for US orders
- 6-15 business days for International orders
Given the current situation, delays can be expected for certain packages (2 months). Thank you for your patience and understanding. If you haven't received your order after 8 weeks, please contact me at kiragyu.art@gmail.com with your order number or full name.
Is my order tracked?
All orders come untracked. If you are worried about your package being lost in the mail, please select the additional tracking option in the shop. I am not responsible for lost package in the mail, but I will do my best to accommodate you if this ever happens.
My items are damaged / missing...
Sorry for the inconvenience! Please contact me at kiragyu.art@gmail.com with your order number or full name and I’ll be happy to send you a replacement.
Can I return or exchange my items?
Returns and exchanges are not accepted, but please contact me if you have problems with your order!
🖌️ Supplies
What supplies do you use?
I use the Winsor & Newton gouache set (set of 10) to paint and I use the Arteza Expert Watercolor Pad as paper!
🌐 Website
Something wrong happened when I tried to navigate your website...
Please notify me at kiragyu.art@gmail.com if you find a bug while shopping here! This site is newly developed, so bugs can happen. Thank you for your understanding, we will try our best to improve your experience here!